HomeComplaintsRabetmx Casino - Player's withdrawal is delayed and restricted.

Rabetmx Casino - Player's withdrawal is delayed and restricted.

Opened
Current status

Waiting for player to reply

2d 2h 38m 5s

Rabetmx Casino
Safety Index 1.9 Very low

Case summary

The player from Mexico is facing issues with withdrawing funds after making multiple deposits, despite the casino’s terms stating withdrawals would be unlimited. After several deposits totaling 900 pesos, she can only withdraw 50 pesos and cannot contact support for assistance.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 24 Aug 2026
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3 weeks ago
esTranslationgb

At first, I played with the bonus. It asked me to make a 50 deposit, which I did so it would allow me to withdraw. Then it wouldn't let me and asked me to deposit 100, which I also did, and the same thing happened again. I made another deposit of 200, another of 100, one more of 50, and the last one was 500. According to the terms, withdrawals would be unlimited, but that wasn't the case. It won't let me withdraw more than 50 pesos, and I can't contact support either.


What I demand is that they return my money.

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3 weeks ago

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3 weeks ago

Dear Rosam99,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

  • Did you successfully withdraw funds from this casino before?
  • Could you please give me a date when you asked for a withdrawal?
  • Did you successfully complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.


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2 weeks ago
esTranslationgb

I was able to withdraw, but it only allows withdrawals of $50 pesos.

I tried to withdraw from August 23, 2026

If you successfully completed the verification

Edited
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1 week ago

Dear Rosam99,

Thank you very much for your clarification.

Could you please clarify the following:

  • When you attempt to withdraw more than MXN 50, what exactly happens? Do you receive any error message or explanation?
  • Could you please provide a screenshot showing the MXN 50 withdrawal restriction?
  • Could you please clarify whether the casino specifically instructed you to make each of the additional deposits in order to unlock or increase your withdrawal limit? If yes can you please attach screenshots of your communication with casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

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5 days ago

Dear Rosam99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Rosam99 has 2d 2h 38m 5s to reply

Karla is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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