HomeComplaintsRabetmx Casino - Player's withdrawal is delayed and account is restricted.

Rabetmx Casino - Player's withdrawal is delayed and account is restricted.

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4d 18h 46m 40s

Rabetmx Casino
Safety Index:Very low

Case summary

The player from Mexico faces issues withdrawing her winnings and has deposited significant amounts into the casino but can only withdraw a small amount. The requirement to reach VIP2 status for larger withdrawals necessitates additional deposits, which she has not been able to meet, and casino support is unresponsive.

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2 weeks ago
Translation

I've been depositing money into the casino, first 50, then another 50, then 200, then 500, then 50, and it won't let me make any withdrawals. At first, I won money and it only let me withdraw 50. I withdrew 30, but it didn't show up in my bank account, which accumulated to 16,000 pesos. I kept playing and winning, but it never let me withdraw any amount. It says you have to be a VIP2 member to withdraw up to 50,000 pesos, but it requires a deposit of 1,000 to become a VIP2 member. The casino is Rabet, and their support isn't responding. I tried sending an email, but it bounced back. The money I deposited was to level up, but I never did. I just want to get my deposit back. I can't find any answers; I need help.

Automatic translation:
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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Dear ferchis_btt, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila G.


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1 week ago

Dear ferchis_btt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago
Translation

The casino has not resolved anything for me yet; I haven't received any response.

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3 days ago

Dear ferchis_btt,

Please allow me to ask you a few questions to clarify your situation:

  • How much did you deposit in total?
  • Can you provide any screenshots or records of your chats with the customer support agent?
  • Have you submitted any identity documents to the casino for verification?
  • Have you previously had any issues with this casino or others regarding withdrawals?

Thank you for your patience and cooperation.




Waiting for approval
Waiting for approval
3 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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