HomeComplaintsRabetmx Casino - Player's withdrawal is blocked by limits.

Rabetmx Casino - Player's withdrawal is blocked by limits.

Unresolved
Our verdict

Unreasonable excuse

Black points: 692

Amount: Mex$6,000

Rabetmx Casino
Safety Index 1.9 Very low

Case summary

The player from Mexico had a balance of $6000.00 MXN at Rabet Casino but was only able to withdraw a maximum of $54 MXN due to limiting restrictions. She believed these limitations blocked 99% of her balance without valid reason and appeared to be linked to a VIP upgrade offer, potentially pressuring her to deposit more money. The casino was identified as likely operating unfairly with scam characteristics, including requiring additional deposits to increase withdrawal limits. The complaint was closed as unresolved because the casino did not provide valid contact information, preventing effective mediation. The player was advised to cease interactions with the casino and take precautions to secure her accounts.

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2 weeks ago
esTranslationgb

Hello, I have a problem with Rabet Casino on the domain rabetmx.fun.


1. I have a balance of $6000.00 MXN in my account.

2. When trying to withdraw, the platform only allows me to withdraw a maximum of $54 MXN, and the "remaining withdrawable limit" is $24 MXN.

3. This means that they block 99% of my balance without a valid reason.

4. The app offers me the option to upgrade to VIP2 to "withdraw up to $50,000," which seems like an attempt to get me to deposit more money to release my funds.

5. There is no real chat support to resolve this.


Attached is a screenshot of the withdrawal section showing the balance and the abusive limits.


I request your help to mediate with the casino so that I can withdraw my full balance of $6000.00 MXN.

I haven't used cheat software or violated the terms and conditions. I just played and won with my own money.


Registration date: May 21, 2027

User/ID: 8169256

Deposit method: BBVA Mexico

Automatic translation:
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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Dear Kenia34,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I’m sorry to inform you that Rabetmx Casino appears to be operating unfairly and displays several characteristics commonly associated with scam casinos. We already have records of similar complaints involving practices such as requesting additional deposits in order to increase withdrawal limits or unlock VIP levels before processing payouts. These are not practices consistent with reputable and properly operating casinos.

We strongly recommend not paying any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Nevertheless, please allow me to ask you a few questions so that I can fully understand the situation.

  • Have you completed the KYC verification successfully?
  • Have you withdrawn any funds from this casino in the past?

Looking forward to hearing from you.

Best regards,

Veronika

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2 weeks ago
esTranslationgb

Good day..


Hi Veronica, thanks for replying so quickly.


I'll answer your questions:


1. No, I successfully completed the KYC verification. They only asked for my phone number to establish a link.

2. No, I've never been able to withdraw funds from this casino.* This is the first time I've tried to withdraw and they blocked 99% of my balance.



I'll be here if you need anything. Thank you for your help.


Please take care

nte,

Kenya34


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1 week ago

Thank you for your response.

As I mentioned in my first reply, Rabetmx Casino is most likely a scam. Moreover, the casino’s website does not provide any valid or transparent contact information for the responsible department, leaving us with no reliable way to reach them regarding your case. Unfortunately, under these circumstances, we are unable to effectively mediate or provide further assistance.

As a result, we will now close this complaint as unresolved.

Should the casino become aware of this complaint and decide to respond or cooperate in the future, we can reopen the case, and you will be notified by email.

We strongly advise you to cease all interactions with Rabetmx Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

For future play, we strongly recommend choosing casinos with verified licensing, transparent policies, and positive industry reviews in order to avoid similar situations.

I am sorry we could not be of more help on this occasion.

Best Regards,

Veronika

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