The player from Mexico faces issues with both deposits and withdrawals, as her account is reported as not linked despite being the same account. She is unable to withdraw her funds and her current deposit attempt is not accepted by the platform.
I'm having problems with deposits and withdrawals. The account won't let me withdraw because it says my account isn't linked, even though it's the same account. Now I've deposited to avoid demoting, but the platform won't accept the deposit.
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I must warn you that this casino is most likely a scam. We have received several complaints from players who have shared their experiences, which frequently include requests from the casino for substantial deposits to process withdrawals or modify their VIP status.
Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals or upgrade VIP status. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.
Please do not deposit any money in this casino or share any personal or banking information with them. Their goal is to exploit players’ trust and extract as much money as possible.
You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning
If you have any communication between you and the casino, please forward it to me at kristina.s@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.
Best regards,
Kristina
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