HomeComplaintsRabetmx Casino - Player is unable to complete deposits or withdrawals.

Rabetmx Casino - Player is unable to complete deposits or withdrawals.

Closed
Our verdict

Player stopped responding

Amount: Mex$30,000

Rabetmx Casino
Safety Index:Very low

Case summary

The player from Mexico faced issues with both deposits and withdrawals, as her account was reported as not linked despite being the same account. She was unable to withdraw her funds, and her deposit attempt was not accepted by the platform. The complaint was closed due to the player's lack of response to inquiries and reminders.

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1 month ago
esTranslationgb

I'm having problems with deposits and withdrawals. The account won't let me withdraw because it says my account isn't linked, even though it's the same account. Now I've deposited to avoid demoting, but the platform won't accept the deposit.

Automatic translation:
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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I must warn you that this casino is most likely a scam. We have received several complaints from players who have shared their experiences, which frequently include requests from the casino for substantial deposits to process withdrawals or modify their VIP status.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals or upgrade VIP status. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any money in this casino or share any personal or banking information with them. Their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any communication between you and the casino, please forward it to me at kristina.s@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Best regards,

Kristina

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1 month ago

Dear Pama0122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 weeks ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

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