HomeComplaintsRabet Casino - Player's withdrawal is delayed.

Rabet Casino - Player's withdrawal is delayed.

Unresolved
Our verdict

Unreasonable excuse

Black points: 500

Amount: Mex$2,000

Rabet Casino
Safety Index:Very low

Case summary

The player from Mexico could not withdraw his funds despite having deposited the required amount. He faced issues uploading a photo of his credit card due to size restrictions, which prevented him from completing the withdrawal process. The casino had previously allowed a successful withdrawal but later blocked further withdrawals after additional deposits and VIP status payments. The casino was identified as an unlicensed scam operation, and no regulatory authority could compel it to release the player’s winnings. The complaint was classified as unresolved, and the player was advised to report the incident to local law enforcement or financial cybercrime units.

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1 month ago
esTranslationgb

It won't let me make the withdrawal. I already deposited what they asked for, including the transfers they requested, and it won't even give me access. It asks for a photo of my credit card, and I try to send it, but it says the size isn't sufficient, preventing me from completing the process. So what can I do?

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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you made any successful withdrawals from this casino before?
  • How much money have you deposited into this casino so far?
  • Have any of the identity documents you uploaded been approved by the casino?

I would also like to emphasize that when uploading photos of your bank card, you should always cover the middle digits and the CVC/CVV code with a piece of paper. Please never send a photo of your card with all digits fully visible, as this information could be misused.

Additionally, please refrain from making any further deposits or paying additional fees requested by the casino in order to process a withdrawal. Requesting more and more money to release winnings is often a tactic used by fraudulent platforms. You can read more about the practices of scam casinos here.

  • Has the casino explained why you are required to make an additional deposit?
  • Have you accumulated your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 month ago
esTranslationgb

Yes, in fact, I already did all that. I had a successful withdrawal of $30 at the beginning, supposedly to verify, and yes, the withdrawal went through. After that, I made transfers—I transferred about $300, three, and $400, sorry—and now it won't let me continue the process to withdraw the amount that I supposedly earned.

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1 month ago
esTranslationgb

Yes, in fact I was winning with what I had deposited there at the casino.

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1 month ago
esTranslationgb

I have screenshots of the deposits as well as what the app asked me to do; in fact, it even asked me to become a VIP. I transferred money to become a VIP, but it still won't let me.

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1 month ago

Thank you for your responses.

Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Veronika

Casino.Guru Team

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