Qzino Casino - Player’s winnings are confiscated.

On May 3, 2026, I played three final Plinko rounds using USDC on my account (username: Zero2Hero).

These were my last three bets of the session:

- Bet ID 69f7b2e164a062bb3cfcd4a2 — stake $5.40042303, multiplier x2.00, payout +$10.8008460

- Bet ID 69f7b2e964a062bb3cfcd4ab — stake $5.40042303, multiplier x2.00, payout +$10.8008460

- Bet ID 69f7b2ea64a062bb3cfcd4ad — stake $5.40042303, multiplier x0.20, payout +$1.08008460

My starting balance was $11.8809306 USDC.

Correct calculation: $11.8809306 - $16.20126909 + $22.6817766 = $18.36

Actual balance after all three bets: $11.88 — completely unchanged.

I reported this issue to Qzino support and contacted 6 different agents over 5+ days (Mary, Mia, Monica, Ava, Elizabeth, Emma). On May 7, 2026, one agent confirmed in writing that "a temporary balance display issue may occur during fast Plinko gameplay." They then offered a $30 bonus but refused to provide any transaction log or mathematical explanation for how the balance remained unchanged.

Their final response claims everything is correct — without showing a single line of math. I also have a notification from May 8 at 13:42 showing "25.46 USDC credited to your game balance" but USDC balance shows $0.00.

I demand: A full transaction log for these three Bet IDs from their server database, and $6.48 credited to my USDC balance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Qzino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you requested your game history records from the support, confirming your balance fluctuations? What response have you received?
• Would you be able to share evidence confirming what your balance was before the last 3 bets took place?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Make sure to include the casino's justifications or relevant explanation.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas