Qzino Casino - Player's account is flagged for bonus abuse.

The site lack of transparency in bonuses. When you do a viptransfer they give you a 50$ bonus non-withdrawal, in first day I lost that bonus and I don't tried withdraw it I thinked was fulfilled the terms.

Days later I claim a rakeback bonus (around 3$) cos i got an email about rakeback I go up to like 250$ then I deposit 25$ and go up to like 340$. The viphost say I can only withdraw my deposit and my account will be closed for bonus abuse.

In site you can't find any terms about the 50$ bonus or rakeback you get from it, the advice from viphost was I can't withdraw the 50$ but nothing was said about rakeback or any specific terms about that bonus.

What will happend if I have get a place in weekly race with the 50$ bonus and how it's fair you allow participate a person with non-withdrawal funds into in competition with users playing with their deposit money? Not so fair I guess.

I can understand their point to avoid bonus abuse but this specific case wasn't that, terms don't was shared with me it's their fault don't have transparency in that bonus.

Don't give bonuses that will be interfering into player rewards to later say the rewards was from bonus funds without

even say the terms.

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Hello D129,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

To better understand the situation, could you please clarify the following:

• Could you please send me a link or screenshot showing the terms applicable to the $50 bonus you received?
• Could you please clarify whether the approximately $3 rakeback had any wagering requirements attached to it and, if so, whether you completed them?
• Did the casino explain specifically why your use of the bonus and rakeback was considered bonus abuse?
• Have you successfully completed the full KYC verification at this casino?

Please also share any relevant communication with the casino or your VIP host regarding the $50 bonus, rakeback, and subsequent confiscation of your winnings.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.