The player from Australia requests a withdrawal that was submitted two months ago, but it was rejected due to a claim of having a duplicate account linked to the same phone number. He asserts that he did not create a duplicate account.
QuickWin88 Casino - Player's withdrawal is delayed due to account dispute.
Opened
Current status
Waiting for player to reply
5d 10h 47m 15s
QuickWin88 Casino
Safety Index:Very lowCase summary
Discussion
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yesterday
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yesterday
Dear Boysnell69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Jean
