QuickWin88 Casino - Player's winnings are being confiscated.

I think it’s pretty self-explanatory from all the screenshots that I just played the game. I bet it from my two dollars up to I had three or four $50 bets that’s when I was at around 2000 and for some reason they reckon I was illegally betting and broke their rules which is just a joke I didn’t do any illegal betting. I just played the game they just don’t wanna pay

I have more screenshots

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play?
• Did you accumulate your winnings with or without an active bonus?
• Did you place the $50 bets while any bonus was active?
• Has the casino’s customer support specified why they consider your gameplay "illegal"?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I just played Jili platform on Super Ace 2 Stacks

i played without any bonuses at all so the $50 bets had no active bonus and I actually won nothing from the $50 bets my best win I think was $670 off a $5 bet

no they haven’t not for lack of me asking mind you I have so many screenshots and also all my gameplay for winning the money

They still have not provided any kind of reason as to how I broke any rules and only provided 2 responses from a manager, I don’t think they have a reason it’s just bogus. Also I have all the game play from playing I don’t want them to get away with this

Thank you very much, Knowlesy, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

oh yeah sounds great I will get in touch with him, I hope it gets resolved I still don’t know what or if I did anything wrong

thank you for time and your help

Hello there,

Thank you Knowlesy for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Quickwin88 (https://quickwin88b.com/chatroom) for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what we can do to help resolve this issue.

Thank you!

Cheers I have been asking that for days they won’t give an explanation at all they were happy to process it to start then changed there mind, as I have said to them I have read there rules and every inch of there website to my knowledge or lack of I didn’t violate any regulations or rules I certainly didn’t do any illegal betting as first stated. I played the same as I would always play probably why I rarely win anything but finally luck goes my way and I get denied. I have never had a problem with withdrawals before at other sites so I would really like to know what’s going on as certainly don’t want this problem if I ever get a decent withdrawal again that’s for sure.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter