The player from Germany had been attempting to withdraw €500 for two weeks, but each transaction was canceled after five business days without any explanation. Despite contacting customer support and following their suggestions, he had not resolved the issue and was seeking to receive a total of €2,000. The complaint was closed as the player expressed frustration and indicated he no longer wished to pursue the matter due to impatience and the loss of his winnings.
QuickWin Casino - Player’s withdrawal requests are delayed.
Closed
Our verdict
Other
Amount: €500
QuickWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
11 months ago
Translation
Ladies and Gentlemen
I've tried to withdraw €500 three or four times now. Each time, the transaction was canceled after five full business days. I received no email, no explanation, no information about the reason, and no information about the reason or the fact that the withdrawal hadn't been processed!
I've contacted customer support several times and received the most absurd suggestions for solving the problem, all of which I've implemented. Of course, without the desired result. I'd like to receive a total of €2,000, but the maximum daily amount is €500. I didn't document the attempt on April 2nd, but I did photograph another one on April 9th.
Automatic translation:
Public
Public
11 months ago
Dear Baeschdii,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
11 months ago
TranslationHello Kristina,
Thank you very much for your effort, but I've since lost patience and lost the money, and I'm currently trying to get my account deleted. Here, too, I don't feel like I've encountered any cooperation. So far, I've continued to receive offers, which, of course, I won't accept due to the problems mentioned.
No, I've never been able to withdraw successfully, and I've asked repeatedly and repeatedly whether I need to verify my identity, whether any data is missing, whether I can help resolve the issue, etc. The answer has always been, "Please try again, it will work this time." I apologize for the inconvenience, but rest assured that our team is doing everything they can to... something like that.
In short, if deleting my account doesn't cause any problems, this case has unfortunately resolved itself - due to my impatience.
However, I would like to issue a clear warning: I cannot recommend anyone to use Quickwin as a casino. There are much better alternatives where your money won't be withheld.
Edited
Automatic translation:
Public
Public
11 months ago
Thank you for your reply, Baeschdii. I am sorry to hear that. Unfortunately, since you've lost your winnings, we have no other choice but to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
