HomeComplaintsQuickSlot Casino - Player’s withdrawal is delayed.

QuickSlot Casino - Player’s withdrawal is delayed.

Closed
Our verdict

Player stopped responding

Amount: €501

QuickSlot Casino
Safety Index 8.1 High

Case summary

The player from the Netherlands experienced issues with a withdrawal that was recorded on December 31, 2025, but had not been received after 5 business days. He attempted to confirm the transfer with an ID, but communication ceased, and he did not receive responses to his emails. We extended the response time by 7 days to allow for further communication, but due to the player's lack of replies to our inquiries and reminders, the complaint was closed for the moment. The player retained the option to reopen the complaint if he chose to resume communication.

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5 months ago

I have a problem. I didn't receive the transfer. The casino recorded it on December 31, 2025. It's been 5 business days, and I still haven't received the money. After I tried to get an ID and confirm the transfer, contact stopped. Please help, they're not responding to my emails... it's not nice. This is my money that I have to keep demanding ;(

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5 months ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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5 months ago

Dear Defender,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with QuickSlot Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Are you facing issues with withdrawals or with a lost deposit?

Thank you in advance for your response.

Best regards,

Attila G.


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5 months ago

Yes

They wrote today but nothing specific, I've been waiting for the money for two weeks, they haven't answered any of my questions, they're just delaying...

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5 months ago

I'm having trouble with a withdrawal. I withdrew the funds on December 31, 2025. They sent me an email saying it would take 5 days to appear in my account. It's been 7 days, and I still haven't received the money. They don't respond to emails, and when they do, they say they're waiting... so why wait? They call the financial institution and ask what's going on, and they don't care at all...

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5 months ago

Dear Defender,

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Attila


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4 months ago

Dear Defender,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

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