Queenwin Casino - Player is facing a delayed withdrawal request.

Queen win casino is refusing to pay out my winnings. I was told they need documents. Only to then be told by Grace via chat that it's there mistake and that I'm able to withdraw. Only for my withdrawal to be rejected. I've sent you evidence of this.

Kind regards.

K Choudhury

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please list which documents you submitted to the casino during the verification process?
• Have you accumulated your winnings with the help of a bonus?
• Which payment method have you opted for when requesting a payout? Is it still possible for you to make new payout requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. Thanks for your email. I managed to get my withdrawal in the end. I was asked to send proof of a £100 deposit I made on the 6th. I find that quite strange though because all debit cards I've used and all Bank accounts I've used has been verified already. As usual casino's make things awkward when you want to withdraw for the simple fact they don't like you winning.

Dear kchoudhury78,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru