The player had requested that the post be made private. The player reported having difficulties contacting the casino regarding his withdrawal, which resulted in an unresolved complaint. The Complaints Team marked the issue as unresolved due to the casino's lack of cooperation. The player was advised to contact the Kahnawake Gaming Authority for further assistance.
Quacksino Casino - Player's account is closed over alleged cheating.
Unresolved
Our verdict
No reaction
Black points: 807
Amount: €4,561
Quacksino Casino
Safety Index:LowCase summary
Discussion
Public
Public
7 months ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority (complaints@gamingcommission.ca) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Peter
