The player from the United Kingdom had two £10 deposits taken from his bank account, but they were not credited to his casino account. He reported that emails were ignored, and online chat offered no specific information. We advised the player to contact his payment provider to investigate the failed transactions, as the casino's hands were tied in such cases. Despite extending the response time, the player did not reply, so the complaint was closed due to lack of communication. The player could reopen the complaint if he chose to resume contact.
Qbet Casino - Player’s deposits are missing.
Closed
Our verdict
Player stopped responding
Amount: £20
Qbet Casino
Safety Index 6.6 Above averageCase summary
Discussion
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1 month ago
Two £10 deposits were taken from my bank account but not credited to my account. Emails were completely ignored, online chat provided no specific information, and you sound like you're talking to an idiot.
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1 month ago
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1 month ago
Dear Tom222ccc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially when the deposit appears as failed, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 weeks ago
Dear Tom222ccc,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
