Qbet Casino - Player’s deposits are missing.

Two £10 deposits were taken from my bank account but not credited to my account. Emails were completely ignored, online chat provided no specific information, and you sound like you're talking to an idiot.

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Dear Tom222ccc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially when the deposit appears as failed, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas