Qbet Casino - Player’s account has been closed.

Hi I had an account with Q Bet sister company 55 Bet. Before Q Bet there I closed my account with 55 Bet. My question is when did I really get to play at Q Bet then the real deal and open an account I didn't know they were a sister company at first but it dawned on me after a while it looked pretty similar and I lost some I can't tell the exact amount of it they should have been able to see it yes responsibility on me with it yes but greater on them because they can and should be able to see it I asked their both chat then if it could and should be so if I was allowed to open the Q Bet account they haven't answered such a simple question of yes or no they won't even come to the chat when I reclaimed the amount lost so they closed my account thanks Regards robert d******

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Qbet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you requested a closure of your account in the 55Bet casino? Or has your account been blocked by the 55Bet casino?
• In any case, what was the reason your account was blocked?
• Have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Thank you for your patience, and stay safe.

I closed my casino at 55bet and not them why I didn't want to play there anymore because I didn't want to and at qbet they closed because I finally figured out that it was a sister company and reclaimed lost money from I wouldn't have the right and go play there then I contacted both qbet and 55bet about. It was allowed to open at a sister company I didn't know that until a while about it a simple question I asked does anyone get it no one has answered or appeared on the chat from it no thanks Mvh robert of course a player has responsibility but also a bigger casino because they should be able to see and know better than the player never give them the right of something like that because then they can exploit the wrong to the right to their advantage but it is not right the real thing no no no no not good at all

Hello,

thank you for your reply.

• Have you accumulated your winnings with the help of bonus?
• What lost money are you referring to, please?
• Are you able to access your Qbet account and play with no restrictions?

Looking forward to your reply.

Katarina

Hi, I haven't had a bonus but they. I lost even though I had a win. I lost money myself with. No, I don't have the Q Bet account because they closed it when I reclaimed my own money that I lost without a bonus. I demanded money back I lost without a bonus after that with I did it. I only found out after a while, it was like the sister company 55 Bet where I closed the account closed me down and I won't be able to open it on Q Bet either, then they will have more control over it for them. I can see it better than the player and I can't even know I shouldn't have been allowed to play there even got it from the beginning, you understand, that's why I demand money back, I lost my own and no, no, no, no, I haven't been able to collect money for the bonus, I lost them in the end then my own.

Hi I have had a bonus but they. I lost even though I had a win but lost everything and I have lost money myself with. After that without any bonus and no q bet account I have not because they closed it when I reclaimed my own money that I lost without a bonus I demanded money back I lost without a bonus after that with I did it I only came up with after a while was like the sister company 55 bet where I have closed the account closed me down and of I will not be able to open on q bet either then they will have more control for them. can see it better than the player and can I did not even know I should not have been allowed to play there even got from the beginning you understand therefore I demand money back lost my own and no no other no I have not been able to collect money for the bonus I lost them in the end then my own

Hello,

to summarize your case and to make sure I understand completely your situation.

1. You have opened account at a sister casino, played there and then closed it because you did not like it anymore.
2. You have opened an account at Qbet casino, played there and lost your funds.
3. You have learned the Qbet is related to 55 bet.
4. You demand the return of your lost deposit because you have closed your account at the sister company.
5. Your current account balance is zero.

Is my summary accurate, please?

Looking forward to your reply,

Katarina

Yes that's right and as I said I wouldn't have been allowed to play there at all if you are closed to a sister company as I discovered recently yes I demand back all the money I lost from them

If you do what they did, they can turn and twist things around later, you understand, and that's not good at all, or how no, right must be right and be right, otherwise, yes, say

Thank you for looking into the matter, we'll see.

Hello,

thank you for your reply and for the clarification.

After reviewing your complaint, I must respectfully inform you that we are unable to uphold it. I regret to deliver this unfavorable news. A casino's acceptance of your registration, even following your unsubscription from affiliated casinos, does not constitute an irregularity. Furthermore, as your account balance is currently zero, we are unable to offer any remediation. You are welcome to close your Qbet casino account should you wish to do so. Given the absence of any indication of gambling challenges, we trust that you possess the self-control necessary to close your account and identify an establishment that better aligns with your requirements.

I hope this explanation is satisfactory. If you require further clarification, please do not hesitate to contact us.

All the best,

Katarina