PureBets Casino - Player's withdrawal has been denied.

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Dear marciacristinasantos,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing. I have checked the casino’s Terms and Conditions, and this is what I found:

7.3.23. Funds which have been deposited and not used for wagering or gameplay shall not be available for withdrawal. In order to withdraw any or all deposited funds, such funds shall be wagered at least 5 times in full.

This means that if you deposited €10, you would need to place bets totalling €50 before you could withdraw the deposited funds and any winnings.

It is not unusual for casinos to have a deposit wagering requirement of this kind. While some casinos require deposits to be wagered only once, others may impose higher requirements.

• Could you please specify how many bets you made using your €10 deposit and the amount of each bet?
• Can you see a progress bar or any other indicator in your casino account showing how much of the required wagering for your deposit you have completed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika