PuppyBet Casino - Player’s account has been closed unexpectedly.

31\01\26 I signed up on puppybet.com and made the deposit (10 ltc). I started to play and won on real money. I made the request for the first withdraw, but it was cancelled. I did successful verification and made the second request for withdraw. But after 2 days of waiting I got the letter that my account is closed. I tries to log in, but I can't. I wrote to support to know what happened. They answer that "...due to your breaching our terms and conditions, your account has been closed and the funds have been voided" But I don't understand what terms I could breach.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports?
• Have you accumulated your winnings with or without a bonus?
• Which documents did you send to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika