Puntit Casino IN - Player’s winnings have been confiscated.

Dear casino.guru,

I created my account on Puntit approximately two months ago and have been actively using the platform for both casino games and sports betting, including multi bets. During this period, I experienced both wins and losses like any normal player, and all my previous withdrawals were processed successfully. Because of this, I trusted your platform and continued playing regularly.

On the 17th, I played casino games including Baccarat and Blackjack. After making some winnings, I decided to place a withdrawal request to avoid continuing to gamble and potentially losing the funds again. However, the withdrawal was not processed. I contacted your support team multiple times through both live chat and email but received no proper resolution. I waited patiently for two days.

Today, I was informed that my case had been escalated to the relevant team, only to later discover that both my deposit and winnings had been confiscated under "Terms and Conditions 12.1."

I strongly dispute this decision.

I have never abused bonuses, manipulated promotions, used multiple accounts, or engaged in any illegal or fraudulent activity. The only bonuses I ever received were standard weekly cashback offers for losses, and I continued to place regular sports bets and casino wagers in good faith. My account was fully verified, and the withdrawal initially showed as "processed" before suddenly being reversed and confiscated.

This action appears extremely unfair and unjustified, especially considering my normal betting history and previous successful withdrawals. After this incident, I reviewed public feedback on Trustpilot and found that several other users have reported experiencing similar issues with confiscated balances and withdrawals.

I respectfully request:

1. A full explanation of the exact reason for confiscating my funds.

2. Specific evidence showing how I allegedly violated Terms and Conditions 12.1.

3. Immediate reconsideration of this decision and restoration of my deposit and legitimate winnings.

I have maintained all relevant evidence, including screenshots, account records, withdrawal history, emails, and chat conversations. If this issue is not resolved fairly, I will be forced to escalate the matter to the relevant licensing authority, dispute resolution services, and public consumer review platforms.

I sincerely hope this matter can be resolved professionally and fairly.

Regards,

S. P. G.

[email hidden by Casino Guru]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any possibility that someone from your household, or someone using the same IP address, also created an account at this casino?
• Am I correct in understanding that your account was blocked while you were waiting for a withdrawal of winnings accumulated from playing blackjack and baccarat?
• Did you use any VPN or IP-masking software to change or conceal your actual location while accessing the casino website?
• Did you use any bonus to accumulate the most recent winnings you were trying to withdraw?
• When was the last time you successfully withdrew funds from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika