Punt.com Casino - Player's account is being reviewed.

After I deposited my $50. The system went like this and I've contacting them since 2/122025 when I made the deposit until now I can be able to play, I cant withdraw my money. And they are ignoring me now.

Dear wengP1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you further, could you please provide us with more details by answering the following questions?

• What method did you use to make your deposit?
• Do I understand correctly that you have been experiencing this issue since February?
• Have you followed up with the customer support team, and if so, what was their response?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi kristina.

I believe did use my debit card. Sorry, its hard for me to remember. It's been how many months now.. i did make a follow up every week. And the worse is .every customer support that u spoke too keep on asking me the same thing like they don't have any record on their system regarding my claim. And I've been tied all the time that they'll escalate it. But still im waiting. And I've been told too that I have to play 1x my deposit before making a cashout. I told them that I know that. And the problem with that is it's making an error on the system. I cant even play with my .money

Thank you very much for your reply, wengP1976. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear wengP1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru