Punt Casino ZA

Case summary

The player from South Africa is extremely dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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Gregory

Unregistered user

South Africa

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5 years ago

This casino is a TOTAL SCAM!

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Gregory,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience at the same time I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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5 years ago

Dear Gregory,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

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5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Punt Casino ZA - Player complains about overall casino experience.

Player stopped responding

Amount: €23,000

Case summary