Pulsz Casino - Player’s account has been closed without reason.

I won over $8,000.00 my first night playing on Pulsz. I played for several hours and had many wins on different games. Suddenly I was kicked off the site and could not log in again. I contacted customer support and after a few emails of asking what was going on and being told they are working on it I got the following response-

Request (4758043) has been updated.

Tanijah (pulsz.com)

5 May 2025, 19:02 UTC

Dear Belinda,

 

Tanijah here with an update regarding your recent query.

 

Following an investigation by our Security team, your account has been permanently closed due to several violations of our terms and conditions.

We are unable to provide more information about the permanent closure of your account. However, as stated in the Terms and Conditions that you accepted upon registering an account with us:

"4.10. We reserve the right to refuse or close a User Account at our sole discretion."

Further correspondences regarding the closure of your account may not be answered.

Kind Regards,

Tanijah A

Customer Support Team

Pulsz.com

After that, I asked what the violations were as they made it up and got no reply. I have played other sites with no issue. They cheated me out of my winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pulsz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your account verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a promotion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas