Pulsz Casino - Player’s account has been closed without reason.

I won over $8,000.00 my first night playing on Pulsz. I played for several hours and had many wins on different games. Suddenly I was kicked off the site and could not log in again. I contacted customer support and after a few emails of asking what was going on and being told they are working on it I got the following response-

Request (4758043) has been updated.

Tanijah (pulsz.com)

5 May 2025, 19:02 UTC

Dear Belinda,

Tanijah here with an update regarding your recent query.

Following an investigation by our Security team, your account has been permanently closed due to several violations of our terms and conditions.

We are unable to provide more information about the permanent closure of your account. However, as stated in the Terms and Conditions that you accepted upon registering an account with us:

"4.10. We reserve the right to refuse or close a User Account at our sole discretion."

Further correspondences regarding the closure of your account may not be answered.

Kind Regards,

Tanijah A

Customer Support Team

Pulsz.com

After that, I asked what the violations were as they made it up and got no reply. I have played other sites with no issue. They cheated me out of my winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pulsz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your account verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a promotion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas!

Thanks for your help!

• I created the account the night of May 4th and was still playing past midnight (May 5th) so I was still new and had not had a chance to fully verify the account. Blocked May 5.
• I was kicked out of the site in the middle of a game and I was back at the login page but when I tried to log back in a pop up came on and noted that I needed to contact customer support. I have copied & pasted the first email I sent Pulsz support when I received the pop up stating I could not get in my account & to contact support.
• I am not certain but I do not believe I been fully verified at the time
• Slots
• I achieved the balance through deposits not promotions

COPIED FROM EMAIL SENT TO PULSZ

Belinda ****

5 May 2025, 13:40 UTC

Hello Pulsz Team!

I have been playing for hours with no issue but suddenly I was logged out in the middle of a game and could not log back in. I am new on this site and really love it and have won jackpots so please reach out to me and help me back in my account. 

Thank you,

Belinda ****

Thomas, thank you again! Have a great week!

Belinda ****

Hello Believer,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks so much for your update. We all need a vacation in these hard times! Thanks again!

Dear Believer,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Believer,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you Martin!

Do you know of any class action lawsuits against Pulsz? I would love to see them shut down.

Hello Believer,

I have no such information at this time. I am continuously trying to get in touch with the casino, let's hope for the best.

Dear Believer,

I have managed to get in contact with a casino representative, we will hopefully receive some clarifications. I will extend the timer by further 7 days in the meantime.

Dear Believer,

I have tried to contact the casino repeatedly but had limited success. Even though I have managed to get in touch with a casino representative, my messages were left unanswered.

I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, which will negatively impact their safety index on our website. I understand this isn't a satisfactory solution to your issue, but the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, I do recommend you contact the Federal Trade Commission and submit a complaint with them. To do this, please go to the https://reportfraud.ftc.gov/assistant and submit the complaint via online form. Alternatively, you can also lodge a complain with your State Attorney General, as they have also an authority to investigate sweepstakes casinos. Lastly, you can also try lodging a complaint directly with Internet Crime Complaint Center at https://complaint.ic3.gov/, which is a branch of FBI dealing with online fraud and cybercrime. If you need help with submitting the request, or if you hear back from either the authority, GA or the casino, please let me know by sending me a quick message at martin.l@casino.guru. I am really sorry I could not be of more help on this occasion.

Best regards,

Martin