Pulsz Casino - Player's account has been closed without justification.

I’m looking and seeking for help please.

It’s about online Casino,Pulsz.

I’m brutally rejected and throw like nothing from them.

I was 2 years with Pulsz and played by rules and rules.

I put and I lost $56 000 thousand of us dollars.

I never had good wins.

I had never withdraw any penny.

Last week I was frustrated and disappointed with them.

I complained and instead to get support that VIP host started to asking questions and blackmail me he going to close my account.

You can pull all history of that and all other chats before and you will see how poorly and disrespectfuly I was treated.

And he closed my account.

After 2 years of be there member and after $56 000 thousand of lost.

I’m desperate and shocked I can’t believe.

They don’t even want to respond on my emails.

I need help.

I was victim of this unjustified behavior from their side.

Please help me.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pulsz Casino.

In order to better understand your situation and to assist you effectively, could you please provide us with some additional information?

• Can you specify the date of your last communication with Pulsz Casino?
• What specific reasons were given by the VIP host for closing your account?
• What was the balance in your account at the time the casino closed it?
• Have you reached out to customer support regarding the closure of your account? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Good afternoon

Yes I ask for help from them.

But they said my account it’s closed forever.

Reason because of my comment for my lost of $56 000 never win never withdraw.

I have 100 of emails with them.

My account was closed on 06/17/25

I don’t have balance I believe so.

Its evrething looks shady there.

Few months ago when I ask for my statement lost report I waited for couple weeks and 3 different vip host give me 3 different stories.

I need help to recover my lost money there.

It’s not normal for any human being to be kicked because of complaints.

Their game was so tight like locked.I want to recover something.I was never able to.

Thank you for all the information you’ve shared. I understand that this situation is very frustrating, especially after such a long time with the casino.

However, I’m afraid we cannot pursue this complaint further because all bets and outcomes in online casinos are based on chance, and we cannot influence or dispute the results of fair games. Unfortunately, losses incurred during gambling cannot be refunded, even if the player feels that the games were tight or unfair.

Regarding the closure of your account, we must point out that casinos are allowed to close any player’s account at their discretion, as long as they pay out any real-money balance that remains. In your case, since your balance was zero at the time of account closure, the casino did not violate any standard rule by closing your account.

While we understand your disappointment with how the casino handled your concerns, there is nothing we can do to change their decision in this matter. For these reasons, we have to close your complaint as rejected.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team