Pulsz Casino - Player's account has been closed and winnings removed.

I played Pulsz and won on 6/4/25 after two days of me asking about my winnings they sent me an email asking for verification i immediately sent everything they asked for. I checked my account today and they have deleted my winnings page and have blocked me from playing and I can not I’M anyone for help. this shows what my winnings are at the time I had access and after I sent my verification documents they asked for.

Thank you. What can I do?

Dear shannonmeek25,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pulsz. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• When did you create an account at Pulsz Casino?  
• What specific verification documents were you asked to provide?
• Did you receive any confirmation that your documents were received?
• Did you have any successful withdrawals before?
• What specific messages or notifications did you receive about your winnings being blocked or deleted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I began playing about 2 weeks ago ago

today they said they received my socuments

i had to send copy of card linked to my account, bank statements showing I used that account.

i had successful withdraws twice before

I got a message stating I was over my purchase amount

Thank you very much for your reply, shannonmeek25. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear shannonmeek25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru