Pulsz Casino - Player is locked out of her account.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear kohlmart500,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you kindly let me know whether you registered using your email or your phone number at the casino?
• Was the utility bill the final step in the KYC verification process?
• Have you managed to reach out to the casino's customer support?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I don’t remember what I initially registered with but the other day when I went to logon it had me list my phone number and it said I had another account and to log into that account so that’s what I did so technically you can only login to one account and actually play with real money because it wants your phone number

Yes, the utility bill was the final step, but I had the wrong button and then it just locked me out, but it’s claiming it locked me out because I had another account which I have no recollection of having another account. I don’t even know how I could have another account cause like I said, in order to play with real money, you have to put in your phone number and that’s the only account you can play on. Usually, I verify everything before I make a deposit to make sure there’s nothing blocking me, but this place had no life chat. They did say they are reviewing it, but I haven’t heard anything in days and I just don’t have much faith.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear kohlmart500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru