The player from Missouri is locked out of her account after accidentally interrupting the KYC process while trying to provide a utility bill. She cannot access her account or remember the email used, and despite reaching out via phone and email, she has not received any assistance.
Pulsz Casino - Player is locked out of her account.
Opened
Current status
Waiting for player to reply
6d 23h 13m 29s
Pulsz Casino
Safety Index:Below averageCase summary
Discussion
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Public
46 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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46 minutes ago
Dear kohlmart500,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you kindly let me know whether you registered using your email or your phone number at the casino?
- Was the utility bill the final step in the KYC verification process?
- Have you managed to reach out to the casino's customer support?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
