Prive Casino - Player's withdrawal is denied.

I tried to withdraw 1000€ and received a mail that I will not get it because they do not accept players from the Netherlands, quite strange when the whole site is dutch language, it has iDeal (a dutch only payment method) and I was able to register using a dutch phone number. I was not able to check the T&C’s because it is automatically checkered when registering to these sites. After digging a little deeper into this site and their other sites like slottio.com I found out they have been declared bankrupt in court in Curacao, but escaped and switched to another country with another license so nobody got paid and they can just continue their operations. I did not know dutch people where not accepted.

(I did not use any bonus funds)

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Dear Larsieboii,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

• Could you please clarify when exactly you registered your account and when it was closed?
• Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Could you please clarify when exactly you registered your account and when it was closed?

10th of July 2024 and closed on the 12th of July 2024

Have you made any successful withdrawals before?

No

Thank you for your quick reply, Larsieboii. We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than a year ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period. We would very much like to help, but under the current circumstances, it is impossible for us to do so.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.