Privatebet Casino - Player's account locked blocking access to funds.

I sent an email because the withdrawal was slow and suddenly I could not play the game,

I have sent several emails to the casino and have not received any response!

I have $500,000 in my deposit and I am locked in!

To give you some background, I recently registered and played games and won a lot of money. I won mainly on live roulette, blackjack, baccarat, and jackpots on slots!

I did not use any bonuses.

Thank you in advance for your help

Hello tarata,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Privatebet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How long has the withdrawal been pending before you contacted them? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account has not been verified yet.

Funds are pending for about a day.

The casino has contacted us and we will add an image

Hello tarata,

Please note that a standard verification may take up to 14 days and if the casino is doing additional checks, it might take even longer. Please be sure to forward all the relevant documents the casino is requesting from you in order to finish the checks as fast as possible.

Let us know after a week if there's been any update with your case.

Dear tarata,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.