Premier Casino

Case summary

The player from Germany is experiencing a technical glitch with one of the games. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

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jacobfreudstein

Unregistered user

Germany

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4 years ago

OriginalTranslation

At the end of each game round 2 cents were unobtrusively deducted from the balance, I played Book of Dead 2 lines per line 16 cents after the end of each game round 2 more cents were deducted, I recorded this with a screen recorder and will file a fraud complaint

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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4 years ago

Dear Mustafa,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the video recording together with the game history and any relevant communication between you and the casino to my email address [email protected]?

Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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4 years ago

Dear Mustafa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Complaint Resolution Center Team Lead

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Premier Casino - Player’s complaining about a technical glitch.

Player stopped responding

Amount: €30

Case summary