Powerbet Casino RO - Player’s withdrawal is delayed and not processed.

Subject: Request for help with PowerBet withdrawal

Hello,

PowerBet is not processing my withdrawal.

I deposited 1500 RON and played, reaching a balance of approximately 3000 RON. I have sent all the requested documents for verification, but for several days my withdrawals have been rejected, and the responses I have received are only automated messages, without a clear explanation.

I also mentioned when initiating the withdrawal that I do not wish to be contacted by phone and that I do not wish to receive calls or commercial communications. However, now I am being asked to be contacted by phone, which I have refused.

Please help me recover my funds and clarify the situation of my withdrawal.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What games did you play to accumulate your winnings?
• Have you passed the full KYC verification, or are your documents still under review? Which documents did you submit to the casino?
• Did you accumulate your winnings with or without a bonus?
• Why has the casino requested to contact you by phone?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear sangher11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru