HomeComplaintsPowbet Casino - The player's withdrawal is delayed.

Powbet Casino - The player's withdrawal is delayed.

Closed
Our verdict

Player stopped responding

Amount: €168

Powbet Casino
Safety Index 8.1 High

Case summary

The player's withdrawal is delayed for 2 months. The complaint was rejected as the player stopped responding.

Written by Nikolas
PR Assistant
Submitted: 20 Jun 2022 | Closed : 04 Jul 2022
Public
Public
4 years ago
itTranslationgb

You haven't given me my money since 2 months, you are a criminal, I will have sent you 200 documents

Automatic translation:
Public
Public
4 years ago

Hello gioarmo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you begin the verification process and when was the last time the casino requested a document from you? Was this your first ever withdrawal request? Did you accumulate your balance with real money or did you use a bonus?

Looking forward to your answer.

Regards,

Nick

Public
Public
4 years ago

Dear gioarmo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Public
Public
4 years ago

The complaint will be now rejected as the player stopped responding.

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