The player from Germany encountered a problem where the casino abruptly disappeared during gameplay, resulting in a loss without the ability to continue. The Complaints Team attempted to gather more information but ultimately found that the player did not respond to inquiries. As a result, the complaint was rejected due to the lack of further communication from the player, preventing any investigation into the issue.
Powbet Casino - Player's game unexpectedly disappears.
Closed
Our verdict
Player stopped responding
Amount: €450
Powbet Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 year ago
Translation
In the middle of the game, it suddenly disappeared and was no longer visible.
There's still no result for me, but I lost the game even though I couldn't continue. I've reported it to support, but I haven't received any response or gotten my stake back.
Automatic translation:
Public
Public
1 year ago
Dear Sarah1979267,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the game itself disappeared?
- Has the last bet and its result been recorded in your game history?
- Could you please clarify the dispute value (€450)?
Thank you very much in advance for your reply.
Best regards,
Kristina
