Potter Slots Casino - Player is unable to request a withdrawal.

I deposited $36 via an affiliate link. I rolled that deposit over several times (5x wager or more) and tried to cash out $107, but the withdrawal isn’t working (screenshot). It keeps asking for a first deposit. I already made my first deposit, so I figured I might need to verify my documents. Chat support told me the document request would show up when I submit a withdrawal. Problem is, I can’t even submit a withdrawal, and support just keeps saying they’re "looking into it" with nothing actually happening. Bottom line: deposits go through, withdrawals don’t. Need some help here

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your deposit history in your casino account showing exactly when the deposit was credited to your balance?
• Could you also specify which affiliate link you used to register at this casino? Did you receive any bonus with this deposit?
• When was the last time the casino's customer support communicated with you regarding this issue?

I hope we will be able to help you resolve this complaint as soon as possible. Thank you in advance for your reply.

Best regards

Veronika