Posido Casino - Withdrawal of player's winnings has been delayed.

Hello there I have requested a withdrawal in Mifinity wallet of 500 EUR since the 16th of June and my request is still under review, I keep asking the support but I always get the same reply "we are really sorry we know that there is a delay shortly your money will be credited into your wallet" etc etc.

Dear Socratis275,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Socratis275,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Καλησπέρα Βερόνικα, όχι ακόμα η ανάληψη μου είναι under review για 14 μέρα και δεν υπάρχει καμία ενημέρωση!

Hello again, just to keep you posted that I haven’t received anything yet even though it’s the 16th day after my withdrawal request. I spoke yesterday with the live chat and they told me again the same thing, that my withdrawal is in the queue for payment.

Thank you for keeping me updated.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Hi Veronica, thanks for checking in. So, the section with verification says that I don’t need to verify my account and even if I wanted to there is no choice to do so. Yes with Fun ID only which I am not using it anymore. It’s the first time where I am using the platform to do a withdrawal directly from them to my wallet. No, I didn’t use any bonus funds and I was playing slots.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Socratis275,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika