The player from Poland faced difficulties withdrawing two small amounts of 700 and 501 PLN from Posido Casino, which had been requested on October 14th and 15th. Despite the delays exceeding the due date, the chat consultants repeatedly stated they needed more time. The Complaints Team was unable to proceed with further investigation or provide solutions due to a lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Posido Casino - Player’s withdrawals are delayed at the casino.
Closed
Our verdict
Player stopped responding
Amount: 1,201 zł
Posido Casino
Safety Index:Very highCase summary
Discussion
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4 months ago
Translation
For almost two weeks, Posido Casino has been refusing to pay me two small withdrawals of 700 and 501 PLN. These were from October 14th and 15th. It's long past the due date, and the chat consultants keep telling me they need time. This has happened before, and I waited over a week. Please help.
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time in contact with casino support regarding the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
TranslationI haven't passed Kyc verification. I've never been asked for it, and you can't do it yourself. I haven't used the bonus. Lasyno contacts me via chat every time. They always say there are delays and they don't know how long it will take, but there are regulations, right?
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4 months ago
Thanks for the clarification.
Did the casino process one or both payouts since your last post?
Please let me know.
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3 months ago
Dear Amanityna333,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
