The player from Greece had three pending withdrawal requests, two of which were 20 days old and had not yet been processed. He experienced repeated delays, including a canceled withdrawal due to a supposed technical error, and was frustrated with automated responses from customer support. The Complaints Team extended the investigation period by 7 days; however, the player did not respond to further inquiries. As a result, the complaint was rejected due to lack of communication.
Posido Casino - Player's withdrawals are delayed and unresolved.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Posido Casino
Safety Index 8.1 HighCase summary
Discussion
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1 year ago
Translation
Good evening, I have 3 withdrawals... 2 of them are from the beginning of the month with a credit card, that is, for 20 days now and I have not received the money! The third one with a bank transfer! They say for 3 business days and I had the same problem in previous withdrawals that took 1 month to put my money in! It is unacceptable, as they arbitrarily canceled my one withdrawal, telling me that there was a technical error in my payment provider and 10 days were already lost, in fact this time we are talking about over 1 month! Only automated responses from support and words!
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear paschoualecarlosneda,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you used the same payment method for withdrawing your winnings as you used for depositing?
When was the last time your withdrawal request was canceled?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
TranslationGood evening, I'm OK with KYC, they haven't asked me for any verification for now, I'm constantly checking my emails and support confirms that we're okay with this issue! Regarding the winnings, they came from both a bonus in which I fulfilled the conditions and it was converted into a real balance and from a game without a bonus (the winnings are essentially half and half). My deposits involve both paysafecard and a credit card (and here the deposits are essentially half and half). So yes, the same deposit-withdrawal method is used! The last time a withdrawal request was canceled was on 5/1/25, which was originally on 25/12/24, (i.e. after 10 days of processing) and then I made a withdrawal request again! I hope I'm understandable and that you got answers to exactly what you asked me!
Automatic translation:
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1 year ago
Thank you for your responses.
Have you received any of your winnings yet?
Also, please forward me all the communication between you and the casino regarding the delay in processing your payments at veronika.f@casino.guru.
Thank you for your patience and cooperation.
