The player from Greece had pending withdrawal requests made two weeks prior, totaling 1,480€. Despite being informed of delays due to workload, he had not received any payments. He sought assistance in resolving the issue and obtaining his funds. The player marked the complaints as resolved, indicating satisfaction with the outcome.
Posido Casino - Player’s withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,480
Posido Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Translation
Good afternoon, I have made 3 withdrawals in the past 15 days. They tell me that everything is fine and that they are taking a while due to workload, but nothing is done. The amount is 500 and 500 and 480 were made on 22-08/22-08 and 23-08, and today is 05-09, and I have not been paid anything in the emails and in the chat. They replied to me, I have photos of everything, can I do it to get paid?
Automatic translation:
Public
Public
7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear dimasofianidis,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
