The player from Germany had three pending withdrawal requests totaling 2,100 euros, with the earliest dating back to March 20, 2025. While previous withdrawals had been processed promptly, he faced delays and had been informed of a limitation on his withdrawal amount due to a drop in rank. He expressed concern about whether he would receive his funds. The issue was resolved as the complaint was rejected at the player's explicit request, indicating he no longer sought assistance.
Posido Casino - Player's withdrawals are delayed.
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Our verdict
Other
Amount: €17,018
Posido Casino
Safety Index:HighCase summary
Discussion
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1 year ago
Translation
Ladies and Gentlemen
This is currently the balance I have earned. Previous withdrawals have always worked. They have always been in my account within 4 days (sometimes on the same day). Currently, 2,100 euros are outstanding in 3 requests (2 x 800 euros and 1 x 500 euros). Since I stopped making deposits because I had enough money, I have dropped in the rankings again and can now only withdraw 500 euros per withdrawal instead of 800 euros like with the "god" rank. My earliest delayed withdrawal request is from March 20, 2025, the next from March 21, 2025, and the last one for 500 euros is from March 22, 2025. I was not asked to verify my account. A total of 3 live chat requests were handled with the explanation "there is a lot to do and I should be patient." I've now contacted customer support again via email because I'm starting to worry about whether I'll even get my money. It's bad enough that I have to pay off the €17,000 in €500 installments. Now I'm worried about whether I'll get any money at all.
Can you help me with that?
If you have any further questions, I am of course available.
Best regards
Sebastian H.
Edited by a Casino Guru admin
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Public
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1 year ago
Dear swbharnisch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from the casino. To better understand the situation and assist you accordingly, could you please provide us with more details?
Specifically, we would like to know:
- Have you received any communication from the casino regarding the status of your withdrawal requests?
- Did you encounter any error messages or issues when attempting to withdraw your funds?
- When exactly did you submit your previous withdrawal requests, and when were they paid out? If possible, kindly send me a screenshot of the transaction history in your casino profile.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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1 year ago
TranslationHello.
Yesterday, I learned again via live chat that my withdrawals have now been forwarded by the support department to the financial department with priority. Before that, I was unable to use live chat for two days. I didn't receive any error messages when requesting a withdrawal. There is also no indication that my account has been verified. I have received two withdrawals of €800 each, on March 20, 2025, and once on March 19, 2025. I requested these withdrawals on March 17, 2025, March 18, 2025, and March 19, 2025.
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Public
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1 year ago
TranslationThis is an excerpt from today's chat history with the casino
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