The player from New Brunswick had been waiting for 11 days for a withdrawal and was frustrated with the casino's lack of clear communication. The issue was resolved after the player confirmed that the withdrawal problem had been addressed, and the complaint was marked as resolved in the system.
Posido Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: C$79
Posido Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
3 months ago
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Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Can you confirm that your KYC verification was completed?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear MOSS8416,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
