The player from Germany had requested a withdrawal on September 14, 2025, but it remained unprocessed after two weeks. Despite multiple inquiries to support, he continued to wait for his payout with no issues reported on his withdrawal request. The issue was resolved after the player confirmed that the complaint was marked as resolved. The Complaints Team acknowledged the resolution and expressed willingness to assist with any future issues.
Posido Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €800
Posido Casino
Safety Index:Very highCase summary
Discussion
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5 months ago
Translation
Hello, I requested a withdrawal on September 14, 2025, which hasn't been processed yet. Despite repeated requests to support, nothing has happened, and I'm still waiting for the payout. Everything is fine with the withdrawal request, and the casino didn't have any questions for me. I'm just being put off.
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear Striker235,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Posido Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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5 months ago
Translation1. Yes, I have already had withdrawals, but only with your help. 2. Yes, I am verified. 3. Winnings were made without an active bonus.
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Striker235,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
