The player from Greece had deposited over 500 euros and had requested a withdrawal of 1000 euros a week ago, but the casino had continued to provide excuses for the delay. After communication with the Complaints Team, the issue was resolved, and the player confirmed that the winnings had been deposited. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.
Posido Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
Posido Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 year ago
Translation
I HAVE DEPOSITED MORE THAN 500 EUROS ON THE SITE, I HAVE REQUESTED A WITHDRAWAL OF 1000 EUROS A WEEK AGO AND THEY CONTINUE TO TELL ME EXCUSES THAT THEY ARE DELAYED.
Automatic translation:
Public
Public
1 year ago
Dear coolies,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Sensitive attachment
Sensitive attachment
1 year ago
Translation
MY ACCOUNT DOES NOT NEED VERIFICATION
Automatic translation:
Public
Public
1 year ago
Dear coolies,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
