Posido Casino - Player's withdrawal is delayed.

I requested a withdrawal of 500 euros on 11-1-2025 and they still haven't transferred the money. In the chat, they tell me that they have sent requests for immediate payment and I'm still waiting...

Dear cris7r,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you very much for your help...I will wait a few more days...

Now they have blocked me from live chat and I can't talk to them, we need help...

Thank you for your reply, cris7r. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

It was the third time I made a deposit and the first time I won...with bonuses..I played the bonus X30...I have passed KYC..and I have never made a withdrawal...

it was a deposit with bonuses X30

It's been 16 days since the withdrawal request and they haven't put the money in my account yet....

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I ONLY HAVE ONE WITHDRAWAL LEFT AND THEY TELL ME THE SAME THING, SORRY, WE HAVE SENT A REQUEST, ALL THE SAME... I CAN'T FIND OUT ANYTHING. I'M STILL WAITING

THEY CONTINUE TO LIE TO ME 15 JOBS AND MORE.....Chat started on 29 Jan 2025, 11:21 PM (GMT+0)

(11:21:02)*** cristos r*** joined the chat ***(11:21:02)cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 IT HAS BEEN 18 DAYS I AM ASKING FOR THE MONEY BACK YOU ARE BEING FRAUDED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU ARE GOING TO TELL ME

(11:21:09)*** Hector joined the chat ***(11:21:15)Hector

Hello! Welcome to Customer Support!

My name is Hector and I will help you today.

(11:21:24)Hector

Please give me a few minutes to check it and I'll get back to you shortly.

(11:21:43)cristos r***

OK

(11:25:39)Hector

Sorry for the wait, I would like to inform you that your withdrawal and your trial are considered overdue and these are exactly what the competent department is paying at the present time. I will inform them by message that your trial withdrawal will precede all others and I will ask you for a little more patience. Sorry again and thank you for your understanding.

(11:27:00)cristos r***

OK I WANT THE MONEY

(11:28:00)cristos r***

WHEN WILL I HAVE THEM?

(11:28:30)Hector

I'm trying to do this as soon as the Finance department opens tomorrow, so please be ahead of everyone else.

(11:28:53)cristos r***

OK THANK YOU

(11:29:11)Hector

And I thank you for your understanding!

(11:29:38)*** cristos r*** has rated the chat Good ***(11:30:34)cristos r***

Thanks

(11:31:13)*** cristos r*** left the cha

cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 IT HAS BEEN 19 DAYS I AM ASKING FOR THE MONEY BACK YOU ARE BEING FRAUDED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU ARE GOING TO TELL ME

(07:02:22)*** Georgia joined the chat ***(07:02:26)Georgia

Hello! Welcome to Customer Support!

My name is Georgia and I will help you today.

(07:02:53)cristos r***

OK

(07:03:00)cristos r***

WAIT

(07:03:13)cristos r***

I'LL SEE WHAT YOU TELL ME

(07:03:17)Georgia

Let me check, please wait a few minutes while I look at your account.

(07:05:54)Georgia

Thank you for waiting!

We understand the importance of timely withdrawals and apologize for any inconvenience caused by the current delay.

Rest assured, our team is actively working to expedite the process and ensure that your withdrawals are processed as quickly as possible.

Your patience and understanding are greatly appreciated as we strive to provide you with the best possible service.

Thank you for your continued support and trust in us. I must sincerely apologize on behalf of our casino for this delay. I would ask for your patience a little longer. I have also informed our trading department about this delay so that they can check it and your withdrawal can be made as soon as possible.

(07:06:34)cristos r***

19 DAYS YOU SAY THE SAME

(07:06:48)cristos r***

I DON'T SEE THE MONEY

(07:07:40)Georgia

I just ask for a little patience from you. I have forwarded your request to our relevant department so that you will receive an update from us as soon as possible.

Sorry for the inconvenience and again, thank you very much for your understanding.

I did my best for you so that you could receive your money as soon as possible.

(07:08:21)*** cristos r*** has rated the chat Bad ***(07:08:59)*** cristos r*** has rated the chat Bad ***(07:08:59)*** cristos r*** has commented: CONTINUOUS LIES **

Chat Transcript with cristos r***Chat started on 30 Jan 2025, 10:03 PM (GMT+0)

(10:03:10)*** cristos r*** joined the chat ***(10:03:10)cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 IT HAS BEEN 19 DAYS I AM ASKING FOR THE MONEY BACK YOU ARE BEING FRAUDED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU ARE GOING TO TELL ME

(10:03:15)*** Steven joined the chat ***(10:03:17)Steven

Hello! Welcome to Customer Support!

My name is Stiven and I will help you today.

(10:03:43)cristos r***

OK

(10:04:23)Stephen

Please give me a few minutes to check it and I'll get back to you shortly.

(10:04:30)cristos r***

OK

(10:05:19)Stephen

As I see, your withdrawal delay request has been forwarded to our team for further review and expedited processing. We will contact you via email as soon as we have an update.

I apologize for the inconvenience caused and I understand your position.

(10:05:22)cristos r***

WE TALKED TOGETHER LAST NIGHT, YOU SENT A REQUEST AND NOTHING HAPPENED

(10:05:25)Stephen

Please be advised that this is a general delay due to the high volume of withdrawal requests. Our dedicated team is working as quickly as possible to eliminate the delays.

(10:05:30)Stephen

Your patience and understanding are greatly appreciated as we strive to provide you with the best possible service.

(10:05:39)Stephen

Rest assured that your withdrawal will be completed as soon as possible.

(10:05:51)cristos r***

IT IS 20 DAYS

(10:07:00)*** cristos r*** has rated the chat Bad ***(10:07:17)*** cristos r*** has rated the chat Bad ***(10:07 :18)*** cristos r*** has commented: ALL LIES ***(10:07:30) Steven

I really understand your position, and I would feel the same way. I left an urgent note for our team.

(10:08:34)*** cristos r*** left the chat ***

They haven't put my money in for 21 days now, every day lies...Chat started on 01 Feb 2025, 09:07 PM (GMT+0)

(09:07:02)*** cristos r*** joined the chat ***(09:07:02)cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 21 DAYS HAVE PASSED I AM ASKING FOR THE MONEY BACK YOU ARE BEING SCAMMED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU TELL ME I WILL MAKE A COMPLAINT I TALK IN CHAT EVERY DAY YOU ARE SCORING THE WORLD LIARS

(09:07:09)*** Harry joined the chat ***(09:07:20)Harry

Hello! Welcome to Customer Support!

My name is Harry and I will help you today.

(09:08:01)cristos r***

I HAVE ALL THE CONVERSATIONS WITH YOU

(09:08:17)cristos r***

YOU ARE WORKING LIARS

(09:08:35)cristos r***

21 DAYS WITHDRAWAL WAITING

(09:08:58)cristos r***

WHERE IS MY MONEY?

(09:09:28)Harry

I need a few minutes to check it, please stay in the chat and I'll be back soon.

(09:09:35)cristos r***

OK

(09:12:56)Harry

Thank you for your patience, we would like to inform you that due to many withdrawal requests, unfortunately our financial department is delayed in completing them as it processes them all one by one. I fully understand the situation you are facing and we sincerely apologize for this. Just keep in mind that the problem is not only for you but for all players who have requested a withdrawal, I would kindly ask you to be a little more patient as there is no reason to worry because you will definitely get your money. Please also note that as a customer service representative I do not have access to this information. If you need more information, please contact the relevant department via email: support@xxxx.com .Thank you for your patience.

(09:14:33)*** cristos r*** has rated the chat Bad ***(09:15:04)Harry

I completely understand your position and I apologize for the inconvenience we have caused you with the delay in your withdrawal. I assure you that the financial department will complete your application as soon as possible, and we will also send you an update.

(09:15:40)Harry

Due to a shift change, I need to transfer you to another agent. Please do not close the conversation. Thank you for your understanding.

(09:15:45)*** Harry has transferred chat to ROW + ROW2 ***(09:15:45)*** Harry left the chat ***(09:16:41)*** Ethan joined the chat ***(09:16:44)Ethan

Hello! I have joined the chat to assist you from here, as my colleague is no longer available. I apologize for the inconvenience, and kindly ask you to allow me a few minutes to catch up on what has been said so far. I will be right back with further information.

(09:20:07)Ethan

Thank you for being patient, we do understand how you feel and we are currently working on your request with priority, as to provide you with a result as soon as possible.

(09:20:43)Ethan

I would like to assure you that this is nothing to worry about and that your withdrawal is safe. We ask you for some patience while your withdrawal is being processed.

Once the process is complete, you should immediately receive an email confirmation.

We really appreciate your patience, understanding and cooperation in this situation, and we apologize for any inconvenience this delay may have caused you.

(09:24:27)Ethan

I have not received any new messages from you, so the chat has become inactive.

I will close the chat session for now, however if you require any further assistance, please contact us again, and we will be more than happy to assist you.

In the meantime, enjoy your time on our site!

(09:24:30)*** Ethan left the chat ***(09:24:30)*** cristos r*** left the chat ***NAMEcristos r***EMAILs*** 2006@hotmail.com PHONE—LOCATIONAthens, Attica, GreeceURL https://posido125.com/gr/ DEPARTMENTROW + ROW2SERVED BYEthan, HarryRATINGBadCOMMENT—

Thank you very much, cris7r, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear cris7r,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Posido Casino representative to join this conversation.

Dear Posido Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear all,

Thank you for reaching out!

Please be informed that we will process the pending withdrawal with the highest priority.

Best regards,

Posido team

I'll wait 2 more days, then the casino will start making fun of me....

WITHDRAWAL WAS COMPLETED AFTER ALMOST 1 MONTH. THANK YOU VERY MUCH FOR YOUR HELP.

Dear cris7r,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru