The player from Germany was frustrated with a 5-day delay in processing a withdrawal, without the need for verification. They received only standard excuses from support and had experienced similar issues with Platincasino. Ultimately, the complaint was rejected as the player reported that the issue had been resolved, but credits were lost and the account was blocked. The Complaints Team expressed regret for not being able to provide further assistance.
Posido Casino - Player's withdrawal is delayed.
Closed
Our verdict
Other
Amount: €500
Posido Casino
Safety Index:Very highCase summary
Discussion
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Public
12 months ago
Translation
Hello,
I've been waiting for the processing of my withdrawal for 5 days now. Verification was not necessary. Support only provides standard excuses (too busy, doing their best). 5 days for processing is unacceptable. I had the same experience with Platincasino. Definitely avoid them. Absolute fraudsters.
Can anyone help me??
Automatic translation:
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12 months ago
Dear Torcida1234,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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11 months ago
Dear Torcida1234,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
Unfortunately, everything has been resolved. The credit was lost. I also had the account blocked. I strongly advise everyone else to stay away from this casino. Payouts are also deliberately delayed here. Please do not play there under any circumstances. Extremely dubious casino
Automatic translation:
Public
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11 months ago
DearTorcida1234,
I'm sorry to hear about your experience. Unfortunately, this complaint will now be rejected. I regret that we could not be of more help on this occasion.
Please don't hesitate to reach out to us if you encounter any issues with this or any other casino in the future.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru Team
