Posido Casino - Player's withdrawal is delayed.

I made a withdrawal of 450 euros on 20-11-24.

And another withdrawal of 330 euros on 23-11-24.

I still haven't received my money and today is 1-12-24. I've been waiting for 11 days even though it says it requires 1-3 business days. Please do something.

Dear iliaskoukakis778,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have withdrawn from posido before.

They told me that no account verification is needed. They also told me not to worry that my money is safe and will be in as soon as possible. There is a delay they said due to many withdrawals. They told me that they will get it to me as soon as possible. They have also forwarded the my withdrawals in the financial department 3-4 times and even today 2-12-24 my withdrawals have not been made yet. a friend of mine made a withdrawal from the company and his they put it on the third working day. I have had 8 working days for the 450 euros and 6 working days for the second withdrawal of 330 euros. the casino says 1-3 working days I can't understand what has happened and they have delayed me so they also tell me every day the same they don't even care about the delay they don't care about anything. aaaand also i didn't have any bonus the money is earned without any bonus. i deposited many times and I won .I lost how much money and they don't give me my winnings like they say 1-3 working days they just make fun of us all.

Dear iliaskoukakis778,

Thanks for the detailed explanation of the situation.

Were your withdrawals processed since your last reply?

Please let me know.

Dear iliaskoukakis778,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.