The player from Portugal has been waiting since April 21, 2026, for a €300 withdrawal from the casino, which has not been credited to his bank account. His account is validated, and he previously made successful withdrawals without issues.
Good morning,
On 21.04.2026 I made a withdrawal of €300 from this casino and to this day nothing has been credited to my bank account. This amount was won without bonuses or anything like that. I deposited by mbway and withdrew by bank transfer as I always do.
My account is validated and I have already made many withdrawals without any problems. Attached is a screenshot of the withdrawal status.
Can you try to help?
Thank you
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Dear Knotz12345,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Jean
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