HomeComplaintsPosido Casino - Player's withdrawal has been delayed.

Posido Casino - Player's withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

6d 18h 50m 7s

Posido Casino
Safety Index:High

Case summary

The player from Portugal has been waiting since April 21, 2026, for a €300 withdrawal from the casino, which has not been credited to his bank account. His account is validated, and he previously made successful withdrawals without issues.

Public
Public
10 hours ago
ptTranslationgb

Good morning,


On 21.04.2026 I made a withdrawal of €300 from this casino and to this day nothing has been credited to my bank account. This amount was won without bonuses or anything like that. I deposited by mbway and withdrew by bank transfer as I always do.

My account is validated and I have already made many withdrawals without any problems. Attached is a screenshot of the withdrawal status.


Can you try to help?

Thank youfile

Automatic translation:
Public
Public
5 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
5 hours ago

Dear Knotz12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Jean

Knotz12345 has 6d 18h 50m 7s to reply

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