The player from Portugal had been waiting since April 21, 2026, for a €300 withdrawal from the casino, which had not been credited to his bank account. His account was validated, and he had previously made successful withdrawals without issues. The withdrawal delay was explained as possibly due to processing times and high withdrawal volumes, with advice given to wait at least 14 days before filing a complaint. The player later confirmed that the amount was received in his account. The complaint was then marked as resolved by the Complaints Team.
Posido Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €300
Posido Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Good morning,
On 21.04.2026 I made a withdrawal of €300 from this casino and to this day nothing has been credited to my bank account. This amount was won without bonuses or anything like that. I deposited by mbway and withdrew by bank transfer as I always do.
My account is validated and I have already made many withdrawals without any problems. Attached is a screenshot of the withdrawal status.
Can you try to help?
Thank you
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Knotz12345,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Jean
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3 weeks ago
TranslationGood morning.
I've already received the amount in my account.
Thank you for your help
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2 weeks ago
Dear Knotz12345,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jean
Casino.Guru
