Posido Casino - Player’s withdrawal has been delayed.

Good afternoon. Since Friday, I've had pending withdrawals of €800 each, and they keep canceling them, claiming it's my payment provider. This is a lie, as I've spoken to my bank, and they don't cancel any transfers. I'm a VIP at the casino, and they don't answer; they just keep giving me the runaround. I want my money back; this is causing me anxiety.

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Dear Potroo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning, after a week I'm still waiting for my withdrawals. Three days ago they told me to upload documents for verification, and here I am still waiting. Can someone help me? Everything is uploaded, they don't answer, they just keep giving me the runaround, the live chat doesn't help or clarify anything.

Good morning. After 12 days, I'm still waiting for verification and my withdrawals. The chat support always tells you the same thing and doesn't offer a solution. Honestly, you get more desperate every day that passes, and you don't know what to do. Please, could you intervene in this case and help me? Thank you.

Good morning, I'm still in the same situation after 15 days. On the 11th, they asked me for verification (my ID and a selfie). They processed it, but three days ago they asked me again for my debit card information. I'm tired of this situation. Please, can you intervene and help me? In the live chat, they always tell you the same thing and do nothing.

Dear Potroo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon, I'm still waiting for my withdrawals. My ID and selfie were verified correctly, but they've asked for my debit card again, and I'm still waiting. They've been looking into it for four days now. I need your help. Thank you.

Can you please intervene? Thank you, it's been 17 days.

Good morning Karla, I'm trying to send you messages but they're not reaching you. Please, I need you to intervene. I've been waiting 17 days for my withdrawals.

Good afternoon, can someone please answer me?

Good morning, it's been almost 20 days and I'm still having the same problem with my withdrawals. There are pending withdrawals and the verification process, according to them, is complete, but they haven't updated it. Please reply, and if you can intervene, I would be very grateful.

Dear Potroo, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Good afternoon, I've been a casino customer for almost two years and have had successful withdrawals on several occasions. The first verification was requested on February 11th: ID, selfie, and debit card, which is the one I use for deposits and withdrawals. On the 18th, I passed the valid ID and selfie verification, and they asked for my debit card again. I sent the documents, and the next day my account showed "verification pending," but it only said that; it didn't say I had to upload the documents again as before. I'm sending you screenshots of everything, including the emails they've sent me. It's been almost 20 days, and they haven't resolved anything. The truth is, the stipulated time has already passed. I would like you to intervene and help me. In the chat, they always say the same thing; they don't clarify anything. Some say I need verification again, others say the withdrawals are in the final stage, and so on. The winnings have been in the casino, not sports, and the winnings aren't from bonuses. The verification is supposed to be validated, but My account isn't being updated.

Good morning, please, can someone help me? The situation remains the same after almost 22 days. I've already sent you all the information; can you intervene? I need your help.

Good morning, I'm still in the same situation with the casino, receiving robotic responses and no solution to my problem, both via chat and email. I've been waiting almost 25 days for my withdrawals. Karla, I sent you an email and a direct reply here four days ago. Can someone please help me? I believe the stipulated timeframe has already expired. I need your urgent intervention to resolve this issue. I'm getting contradictory answers daily; some tell me everything is verified and the withdrawals are about to complete the final stage, others say they aren't. I really want to resolve this as soon as possible, since I've cooperated fully with everything they've asked of me for the past 25 days. Regards.

Good morning, I'm still having the same problem. I haven't received my withdrawals, and it's been 25 days. They just keep saying the withdrawals will be processed, but they don't, day after day. I'd like you to be transparent about this casino; it's a real disgrace that they treat their customers like this. I urgently need this resolved, please.

Dear Potroo,

Thank you for your update and for providing the additional information and screenshots.

To better understand the situation, could you please clarify what you meant by "partially approved" KYC verification? Does your account currently show that some documents are approved while others are still pending, or has the casino informed you that additional verification is still required?

If possible, please also send a screenshot of the current verification status in your casino account. This will help us better understand what stage the verification process is currently in.

Thank you in advance for your cooperation.

Karla