The player from Germany had requested a withdrawal of 500 euros on September 11 and had been waiting for over 14 days without resolution. He reported being delayed each time he inquired, as the casino cited processing backlogs. The issue was resolved after the player marked the complaint as resolved, indicating that the casino had processed his withdrawal.
Posido Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €500
Posido Casino
Safety Index:Very highCase summary
Discussion
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5 months ago
Translation
Good day..
I made a withdrawal of 500 euros on September 11, 2025...
That's been over 14 days, and today is the 10th!!! working day....
Every time I chat, I'm put off (supposedly there are a lot of payouts that need to be processed).
I've never experienced anything like this in any other casino...
Lg
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of the withdrawal request to support your complaint with evidence? Share it here or send the information to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation1.I was not asked to verify myself.
2.I played without a bonus
3.I have never withdrawn there before, this is my first withdrawal in this casino
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5 months ago
Thank you very much for the reply.
Did the casino process your payout since your last response?
Please keep me informed about any further developments.
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5 months ago
TranslationNo !!!
I'm still waiting.
Today is the 14th!!!! WORKING DAY!!!
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear paddyfc85,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
