The player from Serbia had been waiting for two weeks to withdraw €1,500, requesting €500 daily, but had not received any funds in his bank account. He highlighted that he had deposited several thousand euros into the casino without any bonuses. The issue was resolved when the casino completed the withdrawal request, allowing the player to access his funds. The player confirmed receipt of the withdrawal, and the complaint was marked as resolved.
Posido Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Posido Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
Translation
I've been requesting a withdrawal of €1,500, €500 a day, for two weeks now, and I still haven't received any money. I still haven't received any money in my bank account. I've deposited several thousand euros from this bank account, played without a bonus, etc.
Attached you will also find pictures of my bank account of payments that I have deposited into this casino
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
When was the last time the casino communicated with you regarding the delay in processing your payment?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
TranslationHello. Thanks for the quick reply.
I hadn't made any withdrawals before.
My Posido Casino profile states that I don't need verification, and I can't do it either. I spoke to support about this yesterday, and they just comforted me and stalled.
I played normal slot games.
LG
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7 months ago
TranslationHello, here are some key data in the form of screenshots. The first image shows some of the money I deposited into the online casino in question. The second image shows the requested amounts from my winnings from the online casino. Best regards
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7 months ago
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This picture shows the first request for a withdrawal from my winnings from July 8, 2025, which has still not been fulfilled.
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7 months ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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7 months ago
Dear kelo220,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Posido Casino representative to join this conversation.
Dear Posido Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
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7 months ago
Dear all,
We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.
Moreover, we would like to assure you that we will notify you promptly once there is an update.
Thank you for your patience and understanding.
Kind Regards,
Posido Casino Team
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7 months ago
Dear Posido Casino,
We will be waiting for your update.
Thank you for your cooperation.
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7 months ago
Dear kelo220,
We are pleased to inform you that your withdrawal request of 1500 EUR has been successfully completed.
You can now request a new withdrawal for your remaining balance.
Kind Regards,
Posido Casino Team
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7 months ago
Dear kelo220,
Could you please confirm, if you have received the mentioned withdrawal?
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7 months ago
Dear all,
We are pleased to inform you that the withdrawal requests of 1500 have been successfully completed.
Thank you for your patience and cooperation.
Kind Regards,
Posido Casino Team
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7 months ago
Dear kelo220,
Could you please confirm, if you have received the full disputed amount by now?
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7 months ago
TranslationYes, I received everything. Thank you very much!
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7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear kelo220,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Mirka
