The player from Germany initially submitted a complaint after requesting a withdrawal that had not been processed. He reported multiple failed withdrawal attempts since January 12th, totaling €1,800, and mentioned he had only received automated replies from the casino. Despite several attempts by our Complaints Team to follow up and extend the response time, the player did not respond to our questions, and due to the lack of essential information, the complaint was eventually rejected. After 2.5 months, the player confirmed that he had finally received the funds. Following the player’s confirmation, we are now marking this complaint as resolved.
Posido Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,800
Posido Casino
Safety Index:Very highCase summary
Discussion
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11 months ago
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Incredible, there could have been an extra 1000 Euro, making a total of 2800. However, you can only withdraw 500 three times a week 🙂 and only 500 every 24 hours 🙂. It would be fine if that at least worked, but I've already lost 1000 that I wanted to withdraw. Now I have 1800 that I want to cash out, and I won’t play anymore because the trust is gone. What's the point of playing if I win big, like 10,000 as an example, when I will never get it because they're already making a huge deal over 1800? My account is fully verified, I've sent all the documents again through email, and everything is okay! In the chat, I keep getting the same automatic, pre-written responses. Yesterday, there was a completely bold lie that all withdrawals were processed—ha ha, nothing happened, nothing has been processed since January 12. I have withdrawn 500 euros three times, and none of them have been processed, plus I still have 300 credit on the account that I will also withdraw!!! After this ordeal, I'll probably avoid this company. I want my 1500 plus 300 to be paid out!
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11 months ago
Dear scatterjoe,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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11 months ago
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Nothing has been processed since January 12th, the withdrawals haven't even been processed, they are still ready to be cancelled, what is going on here is quite clear!!!! You should cancel and lose everything ha ha but not with me, I won't play another spin at these casinos where you can only withdraw 500 a day and only 1500 a week and then after 9 days not even a single withdrawal has been processed !!!!!!!!!!!!!!!!! The nerve, I have the whole fight and struggle from the chat on video for X if the casino tries to be stupid, ok, I'll wait
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10 months ago
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Ok, nothing has happened so far! Even though my account was fully verified from the start! The same answers in the chat, on January 12th I cashed out, you can only withdraw a ridiculous 500 a day but not even that has been processed, nothing!!!! Tomorrow is Friday and then nothing will happen again because of the weekend! That is unbelievably cheeky of the casino, particularly the automatic standard answers in the chat and the fact that you can only withdraw 1500 euros a week with such slow payment habits and then on the 23rd today nothing has happened, if nothing comes again tomorrow then it will have been 2 weeks! Because nothing can come on Saturday and Sunday either! I will avoid this casino chain in future, 500 a day, hm, okay, but if they don't even work, what can you do? You have to beg for small amounts in the chat for days in vain and you always get the same answers, patience, so many withdrawals, blah blah blah, our money is always gone immediately after we deposit, really unbelievable!
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10 months ago
Dear scatterjoe,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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10 months ago
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Nothing happened in the chat, just the same automatic replies, not a single payout has been processed, you can always cancel it and gamble away, which is exactly what the casino is trying to achieve with this outrageous tactic, no money since January 12th people, avoid this casino!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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10 months ago
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The same thing happened again in the chat, everything is good, just be patient, it will come straight away ha ha ha ha ha ha ha ha Posido and Frumzi and all these scam domains, when you get something back, well then you just play offline people, money immediately in hand is better, online is becoming more and more of a scam people, 1800 euros and nothing, so you know if you have 20,000 you will never get it, since January 12th I have received nothing but automatic replies!!!!!!!!!!!!!!!!!!!!Emails are no longer answered at all
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10 months ago
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I requested a withdrawal on January 12th and nothing has happened to date. It is 1800 euros but you can only withdraw %== euros every 24 hours!!! and there are only 3 withdrawals of 500 euros plus the 300 that are still in the account. It was even 1800 at one time but then you still play which is what the casino wants so that you lose it. We all know this tactic that is driving more and more people to state casinos. I have not made a single deposit at the casino and now I want the 300 too and will never deposit there again. This casino group only has one goal: to get the customer on their toes so that they lose it all again!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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10 months ago
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Still no processing since January 12th!!!!!!!! Nothing happened yesterday, the casino promised to contact me by email!!!! Nothing came even though I threatened to switch Kii chat bots into casino stream chats that the casino group posts with the words this casino croup never pay your money, really this kind of behavior is not acceptable
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10 months ago
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Dear Casio Guru Team, you can finally publish my complaint and review of Posido!!!! Or are you worried about your affiliate earnings!!!!!!!!!What is good about the casino if you don't get your money? HELLO! 2nd January payout, nothing but automatic standard sentences in the chat, no money and that with 3 ridiculous payouts of 3 x 500 euros, I can't pay out the 300 that are still in the account because my limit has been exceeded :)) People, no matter what happens here, I will flood the internet, also go to casino live streams and warn about domains like Frumzi 5Gringos and Posido !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Your money is never safe there and as I said, my amount is ridiculous, but if you win 20,000 ha ha, you never get the money......
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10 months ago
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Today again no email, no money even though it was promised. People, wake up and avoid online gambling. State-run casinos also have an RTP of 95% and you get the money in cash. I relied on the money because I believed Casino Guru! The casino was highly rated on Casino Guru. And I spent my money because I thought that at least the 1500 would come, but nothing! Now I have financial problems because of the casino because I had firmly budgeted for the 1500 (1800) as I had the money set aside, which is nothing wrong with that! I will go to the big casino streams and promote the domains of this casino group in my own way and white, the industry will notice, I've had enough now!! I trusted Casino Guru because the casino there is extremely safe, so what is certain if my money hasn't arrived since January 12th? I am very disappointed with Casino Guru and the casino group, nobody answers a post and Guru hasn't even published my review, which is more than justified!
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10 months ago
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???????????????????????????????????????????'Well today again money from your so super good and safe rated casino group!!!!!!!!
It's now only about affiliate income and not about the player. Otherwise you would have had to at least publish my absolutely justified review of Posido. Have a nice weekend and continued good affiliate income from naive gamers like me 🙂))))
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10 months ago
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Just been ripped off for 2 hours in the chat with pre-fabricated answers like just be patient, everything will be fine, the money will come :)))))))))))))))))))))))) Nothing is good, I have wasted 30 hours of my life in the last 2 weeks in the chat of my life trying to get my money back. What a scam, we're talking about such a small payout since January 12th, nothing but lies and excuses !!!!!!!!!!!!!!!!!!!Your casino advice really has no value anymore, you simply can't rely on it anymore, it's a complete disappointment !!!!!!!!!!!!!!!!!!!
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10 months ago
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Dear Casino Guru Team
I am very disappointed, no one answers.... The best thing is that an employee wrote a week ago that everything was fine, your money is coming, payment is being processed, that was a clear lie from the Posido employee....... LG
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10 months ago
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Dear Guru Team, nothing happened again. The casino wanted to email but it didn't happen again! 🙁
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10 months ago
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I feel helpless why is such a casino so well rated I mean payout is the most important factor ever
Best regards
Actually, their reviews are always good and you can rely on them but with this casino there is a mistake on their part because it is not good
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10 months ago
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Today is the last day again because the casino group Extra doesn't process any payouts on Saturday and Sunday, crazy since January 12th and not even a reply to my emails, nothing... I've been chatting for an hour, just empty phrases and excuses, no money since January 12th, I need the money so much 🙁 🙁 🙁 🙁 but it probably won't come anymore 🙁 please adjust your rating for this casino group 🙁
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10 months ago
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so there are only 1500 left. The 300 couldn't be debited because of the 1500 limit. It's so ridiculous and has opened my eyes forever.
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10 months ago
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No money again, it's been 20 days now !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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10 months ago
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Today again just excuses and no MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Not one of the 3 payouts has been processed since January 2nd!!!!!!!!!!!!!!!!!!!!!
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10 months ago
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I was so right, there is no money, no answers in your so safe and well-rated casino, withdrawals are impossible, not that you can only withdraw a ridiculous 1500 euros per week, 500 at a time, no, the money hasn't been there since January 12th, the withdrawal hasn't even been processed !!!!!!!!!!! Of course you should cancel and gamble away, but I won't, no, I'll upload everything to X too + screenshot of the casino and affiliate portal, you have to fight back and I'll do that, I promise
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10 months ago
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Tell your casino partner !!!!!!!!! That I will advertise all of his domains including the affiliate portal on X with the words this casino group does not pay small people X Don't delete anything and I will put the post directly under Elon Musk the thing is so viral that the casino group will notice something like that a gigantic shitstorm will break out this time I have chosen the wrong industry
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10 months ago
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Why don't you publish my review of Posido?? It is more than justified. I have taken a photo of it and will upload it to X with a short text 😉 as your review of Posido has absolutely nothing to do with reality. Because if a casino doesn't even reply to emails and lies in chat and hasn't paid out a ridiculous 1500 euros for 3 weeks in the hope that you'll give up and gamble away the rest too, that's more than just a SCAM!!!!
Best regards to the Casino Guru Team
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10 months ago
Dear scatterjoe,
Firstly, there is a huge visible timer which indicates how much time does each party has to reply
Secondly, please stop spamming the complaint as it won't make the process faster only slower and it does not support your case at all.
Please forward the communication between you and the casino related to this matter to [email protected] for further review.
Regards,
Nick
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10 months ago
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Thanks, yes, sorry, my nerves are really at the end of their tether with this casino that doesn't pay out!!
Yes, I would be happy if the casino would answer. They tried to send me an email three times but never got an answer and certainly not the money!
Best regards
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10 months ago
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I am at the end and need the money so much it is mean and fraudulent from this casino group
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10 months ago
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And what should I please pass on???? If the casino is rated by you as so safe and so good! For weeks no emails have been answered, nothing processed, just nothing, a real scam shop! I have every right to be upset, it is not my fault! Or am I to blame now because I allow myself to write more after weeks and get upset because nothing has happened for weeks! And in the chat the casino only has pre-written messages
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10 months ago
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So 1 you can close my case alls unsolved!
2 Because the casino group is a scam, my payout from January 12th has not even been processed!
§ Thanks again for the nice instruction from the employee here that I shouldn't email so much! It's really cheeky of me as a customer to get extremely upset after almost a month that the casino you rate as top isn't paying out! Don't worry, you don't have to do anything more for me, I'll never get on your nerves again! But I have everything on video and as screenshots of all the chats I've had with the casino for weeks, plus your casino rating and the chats, which clearly prove that this casino group is anything but reputable! And 4, my dear Nick, I wish you all the best and sorry again for annoying you! And I'm allowing myself as a customer to get nervous and aggravated after weeks without money. I only lost 10,000 because of this number, because I wanted to bet some of the money on Naples Dreher, which did come! But nick 10 000 is no money for a worker, you're right, I'm a real spammer and impatient, maybe I should wait a couple of months before I complain, ha ha ha, so dear Casino Guru team, thank you for your effort and don't worry, I will never bother you again, but I will share the casino group on X in English, French and Spanish, there is also a screenshot of your casino review, as my money hasn't arrived and it hasn't even been processed, can you close the case as unresolved and my review of the casino, if you are as independent as you say you should slowly release it, so all the best and have fun and lots of affiliate income, I will only play offline from now on where I have the money in my hands!
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10 months ago
Dear scatterjoe,
I still have't receive any e-mail from you (if you did send please specify from which e-mail).
Please forward it within the next 7 days otherwise we will be forced to close the complaint.
Best regards,
Nick
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10 months ago
Dear scatterjoe,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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6 months ago
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We've reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties involved to reach a satisfactory conclusion.
Additional comments from the player:
Sorry, dear Casino Guru team, I was under a lot of stress at the time and was at my wit's end because I was a bit rude and unfair to your team. I'm sorry about that 😉 but I still stand by what I said about the casino. The place is the worst and just wants you to waste your money waiting 2.5 months for 1,500 euros...! After 2.5 months I got my money, which is really unbelievable! I can only advise everyone not to play in the casino!
Thanks again for the help over the last few years from the Casino Guru team 😉
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6 months ago
Dear scatterjoe,
Thank you for getting back to us and for your kind words. We're truly glad to hear that you've finally received your funds, even if the process took far too long.
Given that the issue seems to be resolved and no further action is needed, would it be alright if we now closed your complaint as resolved?
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6 months ago
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Yes, but I had to wait a total of 2 months for my money and I can't recommend the casino or the partner casinos to anyone. I'm still waiting for my money at 2 casinos and nothing has happened! And 2 months, I beg you, is such a disgrace from the casino.
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6 months ago
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The same thing is happening at the sister casino - they haven't even processed a payout for a week, which is sad. No wonder almost everyone goes to Satke and stays there. Fair bonus, fair terms and conditions, immediate payout!
Dama, Hollycorn, etc., will soon be rid of me forever! I'll probably have to file a second complaint against the sister casino in a week if I don't get my money back either!
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6 months ago
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Updated sister casino crownplay paid out quickly and correctly, but with posido the money came too, but 2 months is an imposition, can the complaint be closed here, thanks 😉
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6 months ago
Dear scatterjoe,
Thank you so much for your final update and for letting us know that you have now received your funds, even though the wait was far too long and understandably frustrating.
We fully agree that two months is not acceptable for a payout, and we truly appreciate your patience and cooperation while we worked through this with you. It’s unfortunate that you had to experience this delay, and we completely understand your disappointment with the casino’s handling of your withdrawal.
We’re glad to hear that the sister casino processed your payout correctly and more quickly this time — that’s at least some good news.
As you requested, we will now mark this complaint as resolved. Please remember that if you run into any further issues with this casino or any other in the future, you are always welcome to reach out to us again. We’re here to support you.
Thank you once again for your trust and for sharing your experience with us. Wishing you all the best and smoother gaming experiences ahead!
Best regards,
Petronela
Casino.Guru
