The player from Switzerland had been waiting two weeks for the processing of three withdrawals totaling 1500fr, which had yet to be paid into his bank account. He noted that this delay followed a previous withdrawal experience that had taken over a month. The Complaints Team had contacted the casino on his behalf, and the issue had since been resolved, leading the player to mark the complaint as resolved. The team confirmed the resolution and offered further assistance if needed.
Posido Casino - Player's winnings have been delayed.
Resolved
Our verdict
Case closed
Amount: 1,500 CHF
Posido Casino
Safety Index 8.1 HighCase summary
Discussion
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11 months ago
Translation
Good morning, since August 12th I have made 3 withdrawals of 500fr each (1500fr) and to date the casino has not yet processed and paid my winnings into my bank account... I would like to point out that this would be my second time withdrawing from this casino, the first time I withdrew 1500fr which after 1 month and 1 week had arrived in my bank account,... now it is the second time that they are taking a really long time to pay me the winnings... really unfair
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11 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you discussed the delay with casino support? Did the casino provide any explanation or justification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
TranslationGood morning, no, the winnings were not won with the help of bonuses, as regards the explanations for this delay, I have written on the live chat many times and the last time was Thursday evening, but they always reply with HAVE PATIENCE BECAUSE THE WITHDRAWAL WILL ARRIVE AS SOON AS POSSIBLE, I repeat, it is the second time that I withdraw with this casino and the first time they paid me after 1 month and 1 week (5 weeks),...
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10 months ago
TranslationGood morning, I just wanted to inform you that Posido casino has not yet paid the winnings of 1500 into my bank account,... truly something never seen before, incredible, to receive the payment you have to wait more than 1 month
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10 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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10 months ago
Dear Dome9999,
I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Posido Casino representative to join this conversation and participate in resolving this complaint.
Dear Posido Casino,
Could you comment on the situation?
Thank you in advance for providing the information.
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10 months ago
TranslationGood morning, thanks Stefan, we hope it gets resolved
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10 months ago
Dear Dome9999,
We would like to inform you that all of your withdrawal requests have been successfully processed today. Please note that, depending on your bank, it may take a few business days for the funds to appear in your account.
Thank you for your patience, and we truly appreciate your understanding throughout this process.
Best regards,
Posido Casino Team
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10 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Dome9999,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Stefan
