The player from Greece reported that his winnings had not been credited to his account since 5/23. We informed him that withdrawal processing could take several days to weeks and advised patience. The player insisted on a quicker resolution, and after further communication, confirmed that he had received his 300 euros. The complaint was marked as resolved.
Posido Casino - Player's winnings have been delayed.
Resolved
Our verdict
Case closed
Amount: €300
Posido Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
Since 5/23, my money hasn't been credited to my account.
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1 year ago
Dear doudopoulosioannis,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 year ago
Translation
This is not an answer when I made the withdrawal you told me from 1 to 3 working days now you go to 14 days and we see these things are not so serious guys stay away from this casino
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1 year ago
Translation
I am still waiting for an answer for the withdrawal of 300 euros from posido casino from 23/5. I want a concrete answer when will I receive my money
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1 year ago
Dear Doudopoulosioannis,
Have you received your winnings yet? Please let me know.
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1 year ago
Translation
Yes but more than 10 days I don't play again
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1 year ago
Dear doudopoulosioannis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
