Posido Casino - Player's winnings have been confiscated due to website issue.

Hello there casino guru team , I won grand jackpot of 225 euro in game - Piggy Tap from ONLYPLAY provider and excatly at that moment when i won this Jackpot , - This casino Posido did log me out while i had active free spins in game piggy tap , when i logged back in my winnings were confiscated.

And when i check game history my Grand jackpot of 225 euro is wanished from history , this bug has happend before in same game but different casino , but this casino just refuses to contact game provider about this glitch , i had similiar problems had before in other casinos but those cases were taken seriously and Casinos did actually contact game provider and returned my winnings back.

Dear shamejs23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether the casino confiscated the win or the win wasn't credited due to a bug?
• Has your account in the casino been verified?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas.

Could you please clarify whether the casino confiscated the win or the win wasn't credited due to a bug?

▪︎ The winning ammount of 225 euro were credited at first on my balance , but as soon as I won that Grand jackpot i got logged out from my account automatically because of their system - ( each 30-35 min session you get terminated and automatically logged off ) then i log back on and saw that my balance just Vanished to previous balance which was so terrifying to notice.

Has your account in the casino been verified?

▪︎ No i haven't been verified yet there , because this casino says that KYC is not required yet.

Could you please share with me your communication with the casino?

▪︎ Yes ofcourse i will share all details in your email Tomas.

Thanks for the information provided.

Do you have access to your gaming history found in your player's profile? Are bets and wins from the game recorded, and do you have access to them?

Have you asked for a detailed history of the games you played from that time? Has the casino provided you with this information?

Please understand it's impossible for us to conclude whether your winnings weren't credited based on a single in-game screenshot.

Please let me know if there is any other supporting evidence regarding the issue and share it with me if possible.

Dear shamejs23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey close this case thank you

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.